Clear answers. Peace of mind.

A refurbished device has had a previous owner. It is checked, cleaned, tested and repaired where needed before being offered for sale again. This gives an existing device a fresh start.

The condition describes the exterior. All devices are technically functional. Like new: virtually no visible signs of use. Lightly used: minor signs of use, such as small scratches. Eco-friendly: more noticeable exterior wear. Always check the available conditions and explanation on the product page.

Yes. We check important functions, including the screen, cameras, buttons, sound and connections. Have a specific question about a device? Ask us before ordering.

Consider how you use your device and how much storage you currently need. Photos, videos and apps take up space. For a MacBook, memory and the software you use matter too. Not sure? Tell us what you need and your budget on WhatsApp. We’ll help you compare.

Choose your device and an available configuration, such as colour, storage and condition. Check the price and add it to your basket. At checkout, enter your details and choose a payment method. Before confirming, check that you selected the correct model and configuration.

Payments are processed through Mollie. At checkout, you’ll see the payment methods available for your order, including iDEAL and Klarna. Choose the available option that suits you.

When available, Klarna lets you pay in 3 interest-free instalments. Availability depends on Klarna’s assessment and terms. The options available to you are shown at checkout.

Contact us as soon as possible by WhatsApp or email with your order number and the change you need. We’ll check what is still possible. Once an order is processed or dispatched, changes may no longer be possible.

Our shipping policy states an average delivery time of 4 to 8 working days. This is an estimate. Busy periods, holidays or unforeseen circumstances may cause delays. Need your device before a particular date? Ask us about the options before ordering.

Read our shipping policy

We ship to the Netherlands and Belgium. Shipping is free within both countries. Check your address and postcode carefully at checkout.

Read our shipping policy

We ship with PostNL. Once your order is dispatched, you’ll receive a shipping confirmation email with tracking details. Use these to follow your parcel. Can’t find the email? Check your spam folder too.

First check the latest tracking information. Is the status unclear or has the parcel still not arrived? Contact us with your order number. We’ll help you find out what happened.

Your refurbished device comes with a 12-month MyRefurbished warranty. This seller’s warranty is additional to your statutory rights and does not limit them. If you have a problem, contact us even if you’re unsure whether it is covered.

Send your order number, a description of the problem and, if helpful, a photo or short video. Tell us when it started. We’ll assess your report and discuss the next step. Preferably let us inspect a fault before arranging a repair elsewhere.

Yes. You can cancel your online purchase without giving a reason within 14 days starting the day after receipt. Tell us within that period that you wish to cancel. You then have another 14 days to send the product back. You can notify us by email or WhatsApp.

Read our returns policy

Email uktelecomeindhoven@gmail.com or contact us on WhatsApp. Include your name, order number and the item you wish to return. We’ll help with return instructions. Pack your device carefully and keep proof of postage.

Read our returns policy

If you return an item because you changed your mind, you pay the return shipping costs, as stated before purchase. Is the device faulty, damaged on arrival or different from what you ordered? Contact us first so we can agree on the right solution and shipping arrangements.

Read our returns policy

Refunds are made through the original payment method. We’ll keep you informed about your return. Your payment provider may then need some time to show the refund. Have a question about the status? Send your order number and we’ll check for you.

Read our returns policy

Your phone comes with a free case, screen protector and charger worth €50.

Message us on WhatsApp at +31 6 1666 7788 or email uktelecomeindhoven@gmail.com. For advice, tell us what you’re looking for. If your question concerns an existing order, include your order number.

Reusing an existing device extends its useful life. A working device does not need to be replaced immediately by a new one. A considered choice starts with a device that fits your needs.